Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen (14) days from the day on which you or a third party other than the carrier and indicated by you takes possession of the last goods.

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us:

9Volt UG (haftungsbeschränkt)
Ritterstraße 2
10969 Berlin
Germany
Email: info@naturescalling.de
Website: www.naturescalling.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email).

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent back the goods, whichever is earlier.

You shall return the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you notify us of your withdrawal from this contract, to:

Nature’s Calling
Ritterstraße 2
10969 Berlin
Germany

The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of the Withdrawal Policy